How do I return an item?

How do I return an item?

Downloadable Products
Due to the nature of downloadable products, we regret that we can not offer refunds or exchanges on ANY downloadable products. If you experience a problem with your download, please email us at info@professortoto.com and we will be more than happy to work with you to resolve your issue.

30-Day Money Back Guarantee on Full Professor Toto Physical Format Multimedia Kits
First contact Professor Toto by email at info@professortoto.com to register your return. All goods must be returned in good, resalable condition to avoid having your refund adjusted for missing or damaged pieces (such as used coloring books). Ship insured and traceable returns through UPS, Federal Express, or DHL so that in the event that we do not receive your return kit, you have proof of shipment. Address and deliver returns within 30 days of original receipt to: Professor Toto Language Education Series, 888 Lexington Avenue , New York, NY 10065

Do not return to any other address.
After receipt we will refund your purchase price by your original method of payment. Shipping, handling, and import duties/tariffs are not refundable.

All Other Products
If you experience a problem with any other Professor Toto product, please email us at info@professortoto.com and we will be more than happy to work with you to resolve your issue.